qr44 Privacy Policy for Malaysian Players

This Privacy Policy applies when you visit qr44, register an account, contact support, make a deposit, request a withdrawal, claim a promotion or participate in sports betting, slot games or live casino services. It describes the categories of information qr44 may process and the choices available to you.

By using qr44, you acknowledge that personal data may be processed as described in this policy. Where consent is the appropriate basis for an optional activity, qr44 will request it separately. Declining optional processing will not prevent essential security, account or legal processing required to provide the service.

“Personal data” means information that identifies you directly or can reasonably be linked to you. “Processing” includes collecting, recording, organising, using, reviewing, sharing, retaining and deleting data. “Account data” means information connected to a registered qr44 player profile.

This policy covers data processed through the qr44 website and related account services. It should be read with the Terms & Conditions, which govern the contractual use of qr44. The platform is intended only for eligible adults aged 21 and above.

qr44 may collect the information needed to create and administer an account, verify identity, process MYR transactions, prevent fraud and provide gambling services. Depending on how you use qr44, the categories may include:

• Identity data: legal name, date of birth, nationality, gender and identity document details.
• Contact data: mobile number, email address, residential address and preferred communication settings.
• Account data: username, encrypted password credentials, verification status and security history.
• Financial data: payment method, masked account details, deposit records, withdrawal records and transaction references.
• Gameplay data: sports selections, casino activity, stakes, winnings, losses, bonuses and account limits.
• Technical data: IP address, browser, device type, operating system, login times and security identifiers.
• Support data: messages, complaint records, verification correspondence and actions taken to resolve an enquiry.

Most personal data is supplied directly by you when registering, completing KYC, contacting qr44 or making a transaction. Information is also generated automatically as you use the platform. For example, qr44 records accepted bets, live football activity, casino wagers, account logins and changes to security settings.

qr44 may receive limited information from payment and verification providers. A DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online or Hong Leong Connect transaction may provide confirmation details needed to match a payment to your account. qr44 does not require access to your complete banking credentials.

qr44 processes personal information only where there is an appropriate operational, contractual, legal, security or consent-based reason. Data may be used to:

• register and maintain your qr44 account;
• confirm that you are an eligible player aged 21 or above;
• process deposits, withdrawals, bonuses and wallet balances in MYR;
• accept and settle EPL, Liga Super Malaysia, UFC and other sports wagers;
• provide live casino, slot and related account services;
• detect fraud, collusion, payment abuse, duplicate accounts and unauthorised access;
• investigate disputes, technical problems and customer support requests;
• apply deposit limits, cooling-off periods and self-exclusion controls;
• maintain financial, security and audit records; and
• send optional marketing where permitted and selected by the player.

qr44 does not sell personal data as a commercial mailing list. Information collected for account security or verification will not be repurposed for unrelated uses without an appropriate basis.

Identity verification protects the player, the payment system and qr44. KYC checks may involve reviewing a Malaysian MyKad or another accepted identity document, proof of address, payment ownership evidence and, where reasonably necessary, source-of-funds information.

qr44 may compare account information with transaction details to confirm that funds originate from the registered player. Deposits or withdrawals involving a different name, unusual location, changed device or unexpected pattern may be delayed while qr44 conducts a security review.

Fraud-prevention decisions may consider multiple indicators rather than one data point. If an automated security process restricts an account, the matter may be reviewed by an authorised person. A temporary restriction is intended to protect funds and does not automatically mean misconduct has occurred.

qr44 may use cookies and similar browser storage for essential login sessions, language preferences, security controls and platform performance. Essential cookies help keep you signed in, recognise security events and prevent account misuse. Disabling them may cause parts of qr44 to stop functioning correctly.

Analytics information may be used in aggregated form to identify slow pages, navigation problems and device compatibility issues affecting users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other locations. Where an optional cookie requires consent, an appropriate choice will be provided.

qr44 may disclose limited personal data to providers that perform necessary services such as identity verification, hosting, security monitoring, game delivery, payment processing, customer support and professional advice. Providers receive only the information reasonably required for their assigned function.

Payment partners may independently process data under their own legal obligations. qr44 may also disclose information where required by a valid legal process, to protect a person from harm, to investigate suspected fraud or to establish and defend legal rights.

If qr44 undergoes a legitimate restructuring, transfer or change of control, relevant account records may transfer with the service, subject to confidentiality and data-protection requirements. Players will be informed where a material notice is required.

Online gaming infrastructure may involve service providers or systems located outside Malaysia. When qr44 transfers personal data internationally, it takes reasonable steps to use contractual, organisational or technical safeguards appropriate to the information and processing activity.

Data-protection rules can differ between countries. An international transfer does not remove the security and confidentiality obligations applied by qr44. Access remains limited to authorised purposes such as account administration, payment verification and platform operation.

qr44 uses layered safeguards designed to protect personal data against loss, misuse, alteration and unauthorised disclosure. Measures may include encrypted transmission, credential protection, access restrictions, activity logging, secure backups and monitoring for unusual account behaviour.

No online system can provide absolute security. Players also have an important role. Use a unique password for qr44, secure your mobile device, avoid public computers for financial activity and never share verification codes. Contact qr44 promptly if you notice a login or transaction you do not recognise.

qr44 retains personal data for as long as reasonably necessary to maintain an active account, process transactions, answer disputes, prevent fraud and meet applicable record-keeping obligations. Different categories may have different retention periods.

Closing an account does not always permit immediate deletion. Identity, payment, betting and self-exclusion records may need to remain available for security, financial, legal or responsible gambling purposes. When data is no longer required, qr44 will delete, anonymise or securely isolate it in accordance with applicable requirements.

Subject to applicable law and appropriate identity verification, you may ask qr44 to provide access to personal data, correct inaccurate information, explain specific processing or consider a valid deletion, restriction or objection request. Some requests may be limited where retaining information is necessary for fraud prevention, disputes, self-exclusion or another legal obligation.

qr44 may request enough information to verify that the person making a request is the account holder. This protects personal data from being released to an unauthorised party. We aim to respond within a reasonable period and will explain if additional time or information is required.

qr44 may send essential messages about account security, payment status, policy updates and responsible gambling. These operational notices are required to administer the service and are separate from optional promotional messages.

Where marketing is offered, players may be able to choose whether they receive information about bonuses, sports markets or casino promotions. Withdrawing marketing consent does not affect earlier lawful processing or necessary account communications. qr44 will apply an opt-out request within a reasonable operational period.

qr44 may process gameplay, transaction and communication information to support responsible gambling measures. This can include recording deposit limits, cooling-off requests, self-exclusion periods and interactions that indicate potential gambling harm.

Self-exclusion records may be retained after an account closes so that qr44 can prevent accidental or deliberate re-registration during the exclusion period. This processing protects the player and supports the effective operation of account controls. Further guidance appears on the Responsible Gambling page.

qr44 may update this Privacy Policy to reflect changes in technology, payment services, platform features or data-protection requirements. The effective date at the top of the page will show when the latest version applies.

Material changes may also be communicated through an account notice or another appropriate channel. Players should review this page periodically. Continued use of qr44 after an update means that the revised notice has been made available, but additional consent will be requested where required for a new optional processing purpose.

Questions about this Privacy Policy, a qr44 account or a privacy rights request may be sent to [email protected]. The address is displayed as plain text for security and consistency. Include your registered username, the nature of the request and enough detail for the matter to be identified.

Do not include your complete password, e-wallet PIN, online banking password or unnecessary identity information. qr44 may request verification through a secure account process before discussing personal data or acting on a request.